As more data becomes available and people are able to interpret valuable metrics to make informed decisions, they are taking matters into their own hands in regards to self-service. Information is especially used today to be proactive on important matters. Take FitBit for example, a smart device that helps people be proactive on evaluating their health and take action on a daily basis. Did they take enough steps? Have they been getting enough sleep? There are even smart water bottles that remind you when to take another sip of water!
The automotive industry is another great example. A driver is not an expert technician but more of a generalist of what a car is and how to use it because the manufacturer makes it simple and can inform the driver of events. If only we took a look at the owner’s manual before our car battery died on us! By keeping track of car wear and tear, we can be proactive in avoiding that unintended sick day because our car needs a new catalytic converter.
Similar to situations in which a driver refers to the manufacturers’ manual to diagnose and be proactive on issues with their car, an IT generalist can use a tool that allows him or
her to proactively manage their Unity system. Proactive Assist is the built-in self-help desk in Unity Unisphere that offers essential resources like a collaborative chat forum, and important product documents, presentations, and how-to videos. It also allows IT generalists to order new parts, download the latest software, and shop for other Dell EMC products. That way IT generalists can solve issues more efficiently without spending time on the phone with customer service.
See snapshots of the Proactive Assist interface (left) and an image of the how-to videos (right):
Whether it be our car, our storage array, or ourselves, the best way to assure a system is up and running successfully is by implementing the best practices and utilizing the resources available. With a tool like Unity Proactive Assist, an IT generalist can make sure it identifies an issue before it affects their company, ensuring availability and maximizing the total cost of ownership of their storage system.